FAQ

What types of wallets do you offer?

Derkins specializes in a curated selection of stylish and sophisticated wallets, including options like the Manchester© Brown Wallet and the Urbane© Signature Wallet. Our products are designed to combine functionality with elegance, catering to various personal styles and occasions.

What materials are used in your wallets?

We prioritize premium materials in the construction of our wallets. This ensures durability and a refined aesthetic, allowing our products to maintain their quality over time while providing a sophisticated accessory for our customers.

How can I care for my wallet to ensure its longevity?

To maintain the quality of your wallet, it is advisable to keep it away from moisture and direct sunlight. Regularly clean it with a soft, dry cloth and avoid using harsh chemicals. Proper care can significantly extend the life of your wallet.

What is your return policy?

All sales at Derkins are final. We only accept returns or exchanges within 3 days of receiving your item, provided it is in the original condition with tags and packaging. For more details, please refer to our return policy.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at support@derkins.in within 3 days of receiving your item. We will provide you with a return shipping label and further instructions on how to proceed.

Do you offer international shipping?

Currently, we focus on domestic shipping. For international inquiries, please contact our support team at support@derkins.in for more information regarding shipping options and availability.

What should I do if my wallet arrives damaged?

If your wallet arrives damaged or defective, please inspect your order upon reception and contact us immediately at support@derkins.in. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items such as sale items, gift cards, and custom products cannot be returned. For a complete list of non-returnable items, please refer to our return policy.

Can I exchange my wallet for a different style?

While we do not process direct exchanges, the fastest way to obtain a different style is to return your current wallet and, once the return is accepted, make a separate purchase for the new item.